End user licence agreement

Questions about this document? Contact hello@hierapp.co.uk.

1. Introduction

This Agreement governs your use of the Hier platform, including:

The mobile application (the “App”)
The website and dashboard
All related services (collectively, the “Platform”)

By using Hier, you agree to this Agreement.

2. Eligibility

You must be at least 16 years old to use the Platform.

If under 18, you confirm parental or guardian consent.

3. Definitions

Candidate: An individual seeking employment

Business: A company or recruiter using Hier to hire

Content: Any data uploaded (profiles, CVs, messages, etc.)

4. License to Use the Platform (EULA)

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App and Platform.

You may not:

Reverse engineer or copy the Platform
Resell or distribute it
Use it unlawfully

All rights remain owned by HIER APPLICATIONS LIMITED.

5. Accounts and Security

You must:

Provide accurate information
Keep credentials secure
Be responsible for all activity under your account

6. Acceptable Use

You must not:

Create fake or misleading profiles
Harass or abuse other users
Misuse data or attempt to bypass safeguards

7. Messaging and Conduct

We may:

Monitor or investigate misuse
Restrict messaging
Suspend accounts engaging in harmful behaviour

8. Job Applications and Hiring

Hier facilitates connections between Candidates and Businesses.

We:

Do not guarantee employment outcomes
Are not responsible for hiring decisions

9. AI Features

Hier may provide AI-assisted features (e.g. ranking, summaries).

These:

Are informational only
May be inaccurate
Must not be solely relied upon

10. Paid Plans and Billing

We offer subscription plans (e.g. Starter, Growth, Pro, Hier, Hier Pro).

Billing is monthly unless stated otherwise
You may cancel anytime (effective end of billing period)
No refunds, except where required by law

11. Intellectual Property

All Platform rights belong to HIER APPLICATIONS LIMITED.

Users retain ownership of their Content but grant us a license to:

Store
Process
Display

for platform operation.

12. Data We Collect

We may collect:

Account data (name, email, phone)
Profile data (CV, experience, content)
Usage data (interactions, analytics)
Device and technical data

13. How We Use Data

We use data to:

Provide and operate the Platform
Match Candidates and Businesses
Improve features and performance
Ensure safety and prevent misuse

We process data under:

Contract (to provide services)
Legitimate interests (platform improvement, fraud prevention)
Consent (where required)

We may share data:

Between Candidates and Businesses (core function)
With service providers (hosting, analytics, payments)
Where required by law

We do not sell personal data.

16. Data Retention

We retain data only as long as necessary:

Active accounts → ongoing
Deleted accounts → reasonable retention period for legal/compliance

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability

Requests: hello@hierapp.co.uk

RECRUITER / BUSINESS DATA PROCESSING

18. Business Responsibilities (Data Controller Obligations)

Businesses using Hier agree that:

They act as independent data controllers for Candidate data
They will:
- Comply with UK GDPR and applicable laws
- Process Candidate data lawfully and fairly
- Only use data for legitimate hiring purposes

Businesses must not:

Export or reuse Candidate data outside the Platform without lawful basis
Store or process data in ways that breach privacy laws

19. Platform Role (Processor vs Controller)

Hier acts as a data controller for platform operations
Hier may act as a data processor where processing data on behalf of Businesses

TECHNICAL / APP STORE COMPLIANCE (EULA EXTENSIONS)

20. Apple App Store Terms

If you download the App via the Apple Inc. App Store:

This license is between you and HIER APPLICATIONS LIMITED, not Apple
Apple is not responsible for:
- The App or its content
- Maintenance or support
- Claims, losses, or damages

Apple may enforce this EULA as a third-party beneficiary.

21. Google Play Terms

If you download via the Google LLC Play Store:

You agree to comply with Google Play’s terms
Google is not responsible for:
- The App
- Support or maintenance
- Any claims relating to the App

RISK, LIABILITY & PLATFORM PROTECTION

22. Availability

We do not guarantee uninterrupted or error-free access.

23. Disclaimer

The Platform is provided “as is” without warranties.

24. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

Hiring outcomes
User interactions
Loss of data or profits

25. Suspension and Termination